Terms/Privacy Policy

We collect personal information including name, email, phone number, billing details, and vehicle/license plate information. We may also automatically collect technical data such as IP address, browser type, device information, and website usage. **We use this information to:** * Process payments and manage memberships * Provide customer service and operational support * Send service notifications and marketing (opt-out available) * Improve our services and prevent fraud We **do not sell** personal information. Information may be shared with trusted third-party providers for payment processing, hosting, and business operations. ### California Privacy Rights (CCPA/CPRA) California residents may request to access, correct, delete, or limit the use of their personal information. To submit a request, contact: **info@ultrasplashcarwash.com** ---

* You agree to use our website only for lawful purposes. * Unauthorized access, misuse, or interference is prohibited. * All website content is the property of Ultra Splash and may not be copied or reproduced without written permission. * The website is provided **“as-is”** without warranties of any kind. ---

By entering the wash, you acknowledge and agree that your vehicle is suitable for an automated car wash. **You are solely responsible for:** * Removing or securing all loose items. * Folding mirrors and removing detachable accessories (antennas, racks, etc.). * Closing all windows, doors, and sunroofs. * Turning off automatic wipers and sensors. * Ensuring the vehicle is in **neutral** and not braking or steering. * Following all posted instructions and employee directions. **Failure to follow these requirements is done at your own risk.** ---

Ultra Splash reserves the right to refuse service to any vehicle that: * Exceeds size, height, or weight limits. * Has oversized tires, lifts, or modifications. * Contains loose, damaged, or improperly secured parts. * Has aftermarket accessories that may be damaged. * Is deemed unsafe for our equipment. ---

Our wash uses conveyors, brushes, water pressure systems, and cleaning solutions. To the fullest extent permitted by law, Ultra Splash is **not responsible** for damage resulting from: * Pre-existing damage or mechanical issues. * Loose, worn, or improperly secured parts. * Aftermarket or non-factory accessories. * Vehicle modifications or alterations. * Unsecured cargo or personal items. * Failure to follow instructions or signage. ### Damage Claims * Must be reported **immediately** before leaving the premises. * Must be submitted within **72 hours** of the incident. * Failure to report within this timeframe may result in denial. * Ultra Splash reserves the right to inspect all claims and determine validity. ---

* Valid only at Ultra Splash Moreno Valley location. * Non-refundable and non-transferable unless required by law. * Must be redeemed within any stated expiration period. * Subject to all vehicle safety and usage requirements. ---

By enrolling in a membership, you agree to the following: ### Billing & Auto-Renewal * Memberships are billed monthly on a recurring basis. * Automatically renew until canceled. ### Usage * Limited to **one registered vehicle**. * Abuse or misuse may result in termination without refund. ### Cancellation * May be canceled at any time prior to the next billing cycle. * No partial refunds for unused time. ### Failed Payments * Membership access may be suspended until payment is resolved. ### Program Changes * Ultra Splash reserves the right to modify pricing, plans, or benefits with notice. ---

By providing your contact information, you consent to receive: * Receipts and billing notifications. * Service updates and alerts. * Promotional messages (optional). You may opt out at any time. Message and data rates may apply. ---

By purchasing services or enrolling in a membership, you agree: * To contact Ultra Splash first to resolve any billing issues. * Not to initiate chargebacks without attempting resolution. *Improper or fraudulent chargebacks may result in:* * Immediate termination of membership. * Permanent ban from services. * Collection actions for unpaid balances. * Additional administrative or processing fees where permitted by law. ---

You agree to **defend, indemnify, and hold harmless** Ultra Splash, its owners, employees, contractors, and affiliates from any claims, damages, losses, liabilities, or expenses (including legal fees) arising from your misuse of services, failure to follow instructions, or damage caused by your vehicle condition. ---

* All disputes shall be resolved through **binding arbitration in California** under the rules of the American Arbitration Association (AAA). * You waive the right to a jury trial. * You agree not to participate in class actions or representative lawsuits. * All claims must be brought individually. ---

To the fullest extent permitted by law, Ultra Splash shall not be liable for any indirect, incidental, or consequential damages, or loss of use, revenue, or profits. Total liability, if any, shall not exceed the amount paid for the service in question. ---

Ultra Splash is not liable for delays or failure to perform due to events beyond our control, including natural disasters, weather, equipment failure, power outages, or governmental actions. ---

* These Terms are governed by the laws of the State of **California**. * We may update these Terms at any time without prior notice. * Continued use of services constitutes acceptance of updated Terms. ---

**Ultra Splash Express Car Wash** 14037 Moreno Beach Dr. Moreno Valley, CA 92555 **Email:** info@ultrasplashcarwash.com